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We at BNKR hope you love your new purchase! If not we will happily accept your return, provided it meets the following requirements:
All returns must be sent back within 14 days of receiving your BNKR purchase, in original condition with all tags attached. Full priced items can be returned for a refund (simply write “refund” on your form), exchange (via BNKR credit note and where applicable given a matching discount code) or BNKR credit note. Where applicable under the conditions of the promotion, promotional codes or valid offers applied on orders will be honoured for store credit.
Items purchased with store credit can be returned for store credit only, including full-priced items.
Sale items can be returned for store credit but are not eligible for refunds, unless the item/s received are faulty or not as ordered. If a full-priced item has a promotional code applied to it, this does not qualify it as a sale item unless specified under the terms of the promotion.
Final Sale items cannot be returned or exchanged, unless the item received is faulty or your order was fulfilled incorrectly. Final Sale items are also not available in conjunction with any other offer or discount.
In the absence of any fault, returns are not available for any underwear, bodysuits, swimwear, earrings, hair accessories or cosmetics due to hygiene reasons.
Please note that store credit expires 12 months from the date of issue and any credit remaining at the time of expiry will no longer be available to use. Store credit cannot be used to purchase BNKR gift vouchers.
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